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Upgrade/Update to ACT! 6.03.979 Gold  - the latest release of ACT!

Read carefully for recommended installation procedures.

We are currently recommending a full "fresh-start" protocol for those already using ACT! 6 and earlier version of ACT!, which includes multiple preparation steps before the update is installed including Uninstalling and Re-installing ACT! a full version of ACT!, not merely applying the 6.03 Update.

Before doing anything take a backup of all ACT! databases and documents and any other attachments that you could later need. Check in ACT! "Help | About" to see which build you already have.

1. First, you will uninstall your existing version of ACT!  To do so, close all running programs. Be sure to disable any anti-virus software that may be running on the computer.
   Note: On Windows XP, 2000, and NT 4.0 computers, you must be logged in to Windows as a local administrator to properly install or uninstall software.

2. Click the Windows Start button, point to Programs, then to ACT!, and finally click Uninstall. (On earlier versions of ACT! 5.0 or 2000, you may need to point to Programs, then to Symantec, next to ACT!, and finally click Uninstall.)  Click Yes in response to "Do you wish to continue uninstalling ACT!?"  Complete the uninstall process. 

3. Remove any leftover files:

   • Right-click the Windows Start button, and then click Explore on the shortcut menu. Windows Explorer opens.
   • Browse to the ACT! installation folder. This is usually "C:\Program Files\ACT," though it may be "C:\Program Files\Symantec\ACT" or some other custom path.
   • In the right pane of Windows Explorer, check to see if there are any files remaining in the ACT! folder. If there are, move the files--do not just copy them--to a backup folder of your choice. Do not delete any of the yellow subfolders or their contents.
   • Tip: A quick alternative is to rename the old ACT! installation folder so that the reinstallation of ACT! will not conflict with any files left behind. To do this, right-click on the ACT! installation folder, and then click Rename on the shortcut menu. Rename the folder to "Old ACT", and then press ENTER.
   • Restart Windows

4. Uninstall any ACT! add-ons (be sure to speak with the vendor to tell them you may require a new serial numbers)

5. Search and delete all ~*.*, *.tmp, *.snc, *.unq from all hard drives

6. This is not an absolute requirement but optional.  Run Norton SystemWorks 2003 "WinDoctor" to clean out all old links, etc.  Usually a good time to run LiveUpdate, then repair/optimize using DiskFix and SpeedDisk, too, if you don't have this tool then at least settle with running scandisk and defrag.

7. Install the current gold full-release copy of ACT! 6.03.979  Select All Users when given the choice.

8. Reboot the machine

9. Open your database, login as a user with Administrator rights & Set user preferences for your database properly.

10. Reinstall any ACT addons removed in step 4.

11. Check http://www.microsoft.com/windowsupdate for critical updates, if any, apply, then reboot and TEST current install.

12. Test/set email preferences and signature

13. Test add-ons.

14. Run ACTDIAG, Turn Off Opps Locking > Reboot > then run ACTdiag to Scan and Repair to your Master database. Re-open the database to rebuild the index files.

15. If you are synching with other users then carry out the same above process to their machines and receive and apply a full synch from all remote users.

16. Check your database for and fix any duplicate or blank records, (Tools > scan for duplicates), resolve any bizarre field definitions for example auto-add to Company Field Title 2nd title and 3rd title drop-downs. Eliminate any groups you no longer needed, and create the first blank group (this makes the Groups feature load faster).

If you are using any version of ACT! older than version 3 call us before proceeding.

If you need assistance in your update, please call our office, 770-205-6678, and we will be glad to support you in your upgrade or install effort.